Week 11: Building Knowledge

Task

Data

A collection of facts from which conclusions may be drawn; "statistical data"
wordnet.princeton.edu/perl/webwn

Information

Data that has been processed to add or create meaning and hopefully knowledge for the person who receives it.
services.eliteral.com/glossary/decision-support-systems-glossary.php

Knowledge

Knowledge is part of the hierarchy made up of data, information and knowledge. Data are raw facts. Information is data with context and perspective. Knowledge is information with guidance for action based upon insight and experience.
servicedesk.unimelb.edu.au/knowledgebase/itservices/a-z/k.html

Wisdom

Wisdom is the ability, developed through experience, insight and reflection, to discern truth and exercise good judgment. Wisdom is sometimes conceptualized as an especially well developed form of common sense. ...
en.wikipedia.org/wiki/Wisdom

Understanding how data, information and knowledge is a useful tool for university studies. To know the relationship of these would aid for easier study, such as remembering the information better which would then turn the information into your own collection of knowledge.

There are may organisations whom collect information from their clients or from the public to help them provide, either better customer service or simply how clients feel of being with the organisation.

5 Organisations:

• Telstra
• Optus
• QBE
• Synergy
• Water Corporation

These organisations sends out surveys to their clients or simply give their clients a quick call. With the results of the survey or call the organisation can improve their business with better training and better customer service, as they would know what the clients need or want from the organisation.